We can only accept items if they are purchased individually.
Items must be returned in a perfect, unused, resaleable condition in their original packaging with all tags intact and not bent, modified or damaged. Please use a new resealable delivery bag at your own cost to return back to us.
For any non-Gift Box orders, please let us know within 14 days of delivery if you wish to return your items to us.
You must first e-mail us at firstname.lastname@example.org or email@example.com for instructions.
When dropping your parcel off at the post office, you must send the item using a signed service. This means we have to sign for the package and a tracking number will need to be obtained. This service is at your own cost.
Once received, we will inspect the items and let you know if we are able to process a refund. It will take 3-5 business days to process, from the date that we confirm that we will be refunding you, and the refund will go back to the original payment method you used. We will not refund the original delivery cost or any other delivery cost.
Cobuydi Gift Box orders:
The Cobuydi Gift Box sales are final, as this is a personalised product which is assembled by us before being sealed.
We aim to make the giving and receiving of the gift boxes a beautiful experience. We ensure that the packaging, presentation and quality of the gift boxes are of a high standard to ensure you and the recipient are 100% satisfied.